At Annapoorna Kitchen Club, customer satisfaction is very important to us. We strive to deliver high-quality wellness and nutrition products in perfect condition. Please read our Refund & Returns Policy carefully before placing an order.

1. Order Quality Checks

Before dispatch, every order goes through:

• Product quality inspection
• Secure and hygienic packaging
• Proper sealing and handling checks

Only after completing these checks is your order shipped.

2. Return & Replacement Policy

Due to the nature of food, wellness, and consumable products, returns are accepted only in specific cases.

You may request a replacement if:

• The product received is damaged during transit
• You received the wrong item
• The product package is tampered with or leaking
• The product is defective or expired at the time of delivery

2.1 Replacement Request Window

• Replacement requests must be made within 48 hours of delivery
• The product must remain unused and in its original packaging
• Clear photo/video proof may be required for verification

Once approved, the replacement product will be shipped at no additional cost.

3. Refund Policy

Refunds are applicable only in the following situations:

• Order cancelled before dispatch
• Replacement product unavailable
• Order could not be delivered due to operational reasons
• Verified damaged or incorrect product cases where replacement is not possible

3.1 Refund Processing Time

• Approved refunds are processed within 5–7 business days
• Refunds are credited to the original payment method used during purchase

4. Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged or incorrect upon delivery:

• Opened or used consumable products
• Products without original packaging
• Products damaged due to misuse or improper storage after delivery
• Products returned without proof of purchase

5. How to Request a Return or Refund

To initiate a return, replacement, or refund request:

1. Contact our support team within the allowed reporting period
2. Share your Order ID and issue details
3. Provide photos/videos for verification if required

Our support team will guide you through the process.

6. Damaged or Incorrect Deliveries

If your order arrives damaged, leaking, tampered, or incorrect:

• Report the issue within 48 hours of delivery
• Do not consume or use the product before verification
• Keep the original packaging available for inspection if requested

7. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, orders cannot be cancelled

8. Contact Us

For any refund, return, or replacement-related queries, please contact us:

Email: care@annapoornakitchenclub.com
Phone: +91 9769338102

Address:
A/103, Andheri Himalaya Chsl., Court Lane,
Next to Metropolitan Court,
Opp. Andheri (E) Station,
Mumbai – 400069